Refund and Returns Policy

Who we are

Our website address is: https://tino9n.com.ng. We are a Digital & ICT solutions provider located in Lagos & Ogun state. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statements. This privacy policy sets out how Tino9n Systems uses and protects any information that you give tino9n.com.ng when you use this website. 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms. If you have additional information or questions; or you believe that any information we are holding on you is incorrect or incomplete or you wish for it to be removed from our website and database, please write to or email us as soon as possible, at tino9n@tino9n.com.ng. We will promptly correct any information found to be incorrect and act on your other requests.

What we collect

When you contact us, we may collect the following information (often the ones you give us): – contact details including email address, name, etc – demographic information such as postcode, preferences and interests – your browser’s IP and location – other information relevant to customer surveys and/or offers

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. You can read how our data processor (Google) uses your data here.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. As such, we have no control over the behaviour of these embedded contents, and you interact with these contents are your sole risks.

Email subscription

We use our own self-hosted phpList and regular WordPress feeds for our user e-mail subscriptions. These services help us to regularly, as per your requests, send to your email, latest posts updates and discount offers on our website. It collects mainly your email address and name. You can always click on the Unsubscribe Link in any of the emails we sent to you, to stop receiving emails from us.

Analytics

We use, majorly, Google Analytics for the entire site, to analyse number of visitors and their interactions on our website. This is only to enable us know our users better and to serve them better. Read how Google uses your data here.

Advertisements

We use, mostly, Google Ads Listing, Google Ads, and Pinterest to promote our website products and services. These services collect simple tracking data (cookies) when you interact with our shop.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

We do not, knowingly, collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Who we share your data with

By default, we do not share any personal data with anyone. We use Google Analytics (same as above) to process and store how visitors use our site. When you purchase any of our products and services, we use WooCommerce to process these sales. We use PayStack (payment processor) to accept payments and secure the financial information (including ATM cards) you share with us while making payment. Google Ads Listing, Google Ads and Pinterest also have copies of the data you share with them while interacting with our products and services (the ones they handle for us only). You can read how WooCommerce uses your data here, how Paystack uses your data here, how Google uses your data here, and how Pinterest uses your data here.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

NB: you can click on the cancel icon or anywhere outside this box to close this notice-box.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

• Downloadable software products
• Online services (webdesign, adverts, etc) that fulfilment have started already
• Tokunboh products that have been installed and are performing as described

Terms

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Online services which the works have begin already
• Tokunboh and other eligible products/services that are returned with the aims of swapping them for higher products/services
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet (after we emailed you of the payment), first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@tino9n.com.ng.

Sale items

Only regular priced items may be refunded. Sale items (discounted) cannot be refunded of the regular prices.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@tino9n.com.ng and send your item to any of our addresses.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to either of 9, Rufai Street, Shomolu Lagos state; or 5, Ziggy Wisdom, Powerline, Sowo-Ibafo Ogun state.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at shop@tino9n.com.ng or tino9n@tino9n.com.ng for questions related to Tino9n Systems refunds and returns policies and terms.

NB: you can click on the cancel icon or anywhere outside this box to close this notice-box.